Refund policy

Can I change my order? 

• Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships. 

Can I return my order? 

• Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right. 

Can I cancel my order? 

• Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io. 

Can I get a refund? 

• We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io. 

What happens if my order arrives damaged?

• If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.